Slide 1
Crisis Communication
Thinking about the right answer to very basic questions in communication management is a prerequisite for any successful crisis management
18-19 November 2020
2 sessions
Day 1: Wed 18 Nov: 19:30-21:00 (CET)
Day 2: Thur 19 Nov: 19:30-21:00 (CET)
Limited participants
e-Certificate of Participation
Study Material
Early bird - Until Nov 11th
Late bird - Until Nov 16th
This program has a preferential fee for WYAcademy Alumni. €17.9

Topic: Crisis Communication Management.

Field: Crisis Management, Int. Relations, Business, Diplomacy, NGOs, and more.

A Digital Certificate of Participation will be issued by the World Youth Academy.


  • Day 1: Wed 18 Nov: 19:30-21:00 (CET).
  • Day 2: Thur 19 Nov: 19:30-21:00 (CET).


  • Early bird: €27.9 (Sales end on Nov 11).
  • Late bird: €37.9 (Sales end on Nov 16) 
  • General participation: €47.9
  • Alumni: €17.9     
Level of the course: Introductory to Intermediate.

Proper communication can be the most effective way to inform your customers, beneficiaries and target audience about what you do, when you do it and why you do it. But you must know how to inform them. In times of crisis, communication plays an even bigger role.

The interactive online training, which includes group work session in part 2, will inform you about the aspects that you need to consider when planning your crisis communication strategy. Among others, you will be sensitized to the effects that your words can have, learn to better anticipate the impression that your company’s behavior and actions leave with your target audience, and be familiarized with the challenges that you will face when choosing the right moment to communicate effectively.

After this training, you will have a deeper understanding about how to choose your words in stressful situations and be mindful about your team’s appearance and the different communication approaches in press briefings. The group work will allow you to compare different approaches to crisis communication with other participants of different backgrounds.

This training, which builds in parts on the World Youth Academy’s webinar ‘Crisis Preparedness and Crisis Management’, will help you to better navigate through the next crisis situation.
You will learn about the importance of communication skills in crisis situations and sharpen the perspective that your crisis communication team takes in their daily work – no matter if you work in private industry, for an NGO or governmental services. Since the training will start with the basics and take you through more advanced considerations of crisis communication, there is no need for specific knowledge about the topic prior to this training



Mr. Ndifi has a background in political and security analysis. For several years he has been working on the situational assessment of crisis and conflicts, on crisis response options, on conflict management, and on the systematic application of post-conflict rehabilitation measures, such as reform of the security sector, demobilisation, and peacebuilding.

Based on a mix of strategic office work and several deployments to field operations, Mr. Ndifi gained experience from a variety of conflict settings and from different perspectives, including in Bosnia-Herzegovina, the Democratic Republic of the Congo, Iraq, Palestine, and Ukraine. Currently, he works for the Organisation for Security and Co-operation in Europe (OSCE) in Vienna/Austria. 

Mr. Ndifi holds a Master’s Degree in Pedagogic, Sociology and Psychology, and a Master’s Degree in Intercultural Conflict Management.
In private, he is interested in history, international affairs and the role of religiously motivated narratives in political discourse, protection of civilians in armed conflict, migration, and peacebuilding.

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Gestión y Liderazgo para agentes de cambio
Gestión y Liderazgo para agentes de cambio
Preparación y Gestión de la Crisis
Preparación y Gestión de la Crisis
Audios: Liderazgo efectivo
Audios: Liderazgo efectivo
Gestión de la Comunicación ante la CRISIS
Gestión de la Comunicación ante la CRISIS
Certificación: Partnership Management
Certificación: Partnership Management
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